Contact Taily Pets™ support
Questions about sizing, colors, your order, or a return? Our US-based team replies fast — usually within a few hours during business hours.
Email us
info@tailypets.net
Open your email app →
Support hours
Mon–Fri, 9am–6pm EST
Weekend replies may take a little longer.
Shipped from the USA
Orders leave our US warehouse in 1–2 business days.
Questions before you buy?
Use the chat bubble on any page.
Start a conversation →
Quick answers
- Sizing help: Measure your pet nose to tail, add four inches, and email us the number — we'll pick the size for you.
- Tracking: You'll get a tracking email 1–2 business days after ordering.
- Returns: You have 60 nights. Reply to your order confirmation or email info@tailypets.net to start a return or exchange.